- Please call us at +603-2381 2228 to notify us within 7 days of receiving your order if you would like to return an defected item.
- Seven Days Return
- The product must be returned in good condition with all the original items including the packaging, so please repack it with care.
- The product must be returned with the original box/packaging.
- Returned items will be inspected by us upon received, incomplete items, product mishandled by buyer or missing original packaging the return will not be accepted.
- Buyers are responsible for the return package and all associated postage and trasportation costs.
- Returned items must be shipped back to us within 7 days.
- The tracking number must be provided to us for parcel tracking as well as proof of return.
- Buyer can walk-in for returning goods, we will do the inspection on the spot and arrange replacement /exchanged immediately (if stock available) or to be refunded as Store Credit.
- Refund
- The shipping fee will not be refunded unless the product arrives damaged or defected. (Please inform us at the same day you recieved the product)
- Refund within 7 working days but, in any event, no later than 15 calendar days after receipt of the returned Goods.
- Please note that refunds will be issued to the original buyer account.
- Refund or exchange is only allowed with the receipt issued by us.
- Non-Returnable Items
We apologize that there are some of products that we cannot offer a return due to the nature of the products. This list includes:
- Unsealed Filament
- Unsealed Resin
- All type of Tapes
- Used Nozzle or HEAT BREAK
- Used Print bed surface
- Used v-Wheel or GT Belt
- Unsealed Glue, Grease, Cleaning Solution
- International buyers, Import duties, taxes, VAT, shipping charges, and other misc charges are not refundable.
Can I cancel my order?
- Cancel Order
- You can cancel your order at any time prior to your order is being processed.
- Please be aware that orders are usually processed on the same day they are received.
- You can email to customerservice@3dgadgets.my or Call +603-2381 2228 to request for cancelation.
- Withdraw After Ship Out.
- You also can withdraw from the order at any time after it has been dispatched
- Please notify us within 7 working days of receipt of the items.
- You can email to customerservice@3dgadgets.my or Call +603-2381 2228 to request for withdrawal.
- Please take note that shipping fee or any transportation charges will not be refunded.
9. We reserve the right to refuse to issue a refund or replacement and to recover the cost of returning or collecting the Goods in the event that the Goods are found to have suffered damage after delivery or have been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear or if the Goods have not been returned with its original packaging. This does not affect your statutory rights.