Order Cancellation can be made if your order has not been shipped out but there will be a 10% transaction fees to be deducted from the total payment.
1. You need to create an account and log in before placing your order. Click “sign in” at the top left panel near currency option.
2. Search or browse the products you would like to order.
3. Please specify quantity and your preferred option in terms of color, design, size or etc, if there is any, this can be seen on the right panel.
4. Add the product to the shopping cart by clicking the 'add to cart' button on your right, in general if the product available to “add to cart” meaning the stock for the particular product is available.
5. A window will then appear showing that you have added the product into your cart. You may click “proceed to checkout” if this is the only product that you want to order. However, if you wish to search or browse for other products, please click “continue shopping”.
6. Once you click the “proceed to checkout” button, you will be directed to the shopping-cart summary page. Then click proceed to checkout' button again. For international customers, please select the options located at the bottom of the page for customs declaration and relabel request.
7. Select your existing delivery address and billing address. You may update or add other billing and shipping addresses. Continue by clicking ‘proceed to checkout' button.
8. Select the shipping option and please tick agree to terms and condition to proceed. For more info on the shipping related info please click here.
9. Please choose your payment method and you may key in the coupon code at the voucher section in this page, only if available. Once you have selected your payment method, click “I confirm my order”.
A) SenangPay Secure Payment- You will be redirected to SenangPay secure FPX payment gateway, this option only available for Malaysia customer.
B) Pay with PayPal- You will be redirected to PayPal payment gateway.
C) Pay with cash on delivery (COD) - For COD selection, please visit us at our showroom.
10. Once the order successfully placed, an order number will be assigned and you will be received an order confirmation email.
Should you need any further assistance, please contact us at firstname.lastname@example.org